We believe in transparency. Here's everything you need to know about our return and exchange process.
Once a prepaid order is placed, it is considered final sale. We do not offer returns or cash refunds for change of mind.
We are unable to cancel or modify prepaid orders once they have been confirmed on our website.
Cash on Delivery (COD) orders can only be cancelled if they have not yet been processed by our team.
Once we have processed and booked the order, cancellation directly from the website will no longer be possible.
Product, size, or color changes are only possible if the order has not yet been shipped.
Please reach out immediately via:
We only offer exchanges if you receive a damaged or incorrect item.
Report within 2–3 days of delivery
You must notify us within 2 to 3 days of receiving your order.
Record an unboxing video
A clear, single, unedited unboxing video is mandatory. The clip must start with a 360° view of the unopened package, showing the shipping label and intact seal, and must clearly show the opening and defect.
Contact us with your Order ID + video
Send both via WhatsApp or email to initiate the exchange process.
📦 Approved Exchanges
For exchanges approved due to our error, make you sparkle will cover all shipping charges.
🔁 Prepaid Re-delivery
If a prepaid order is returned because the customer was unavailable or did not accept the package, a new delivery attempt can be made — however, the customer must pay the shipping charges again.
📦 Out of Stock
If an exchange is approved but the item is no longer available, we will issue a full refund to your original payment method.
🕐 Extended Delivery Delay
If your order has not arrived within 30 days of dispatch due to courier issues, we will issue a refund.
✨ Exceptional Cases
We may issue a refund sooner in exceptional cases, provided the customer reaches out to us directly.